Error "unsupported variable shipping2" in create button, advanced variables section

[vraquila]

I get the error "unsupported variable shipping2" in create button dialog for "add to cart" buttons, advanced variables section, this happens when I try to re-save existing buttons that have had the variable set up and working correctly in the past. I get the same error if I try to set up new buttons.  The shipping2 variable is supposed to allow a different shipping rate for second and subsequent items in the cart. This was working properly for me in the past and I use it successfully on multiple "add to cart" buttons.   I only get the error when I try to resave a button after changing something e.g. the item price.

[fow-webmaster]

Same problem, but with variable "on5".   Worked fine in June 2023 and every month for the past five years +.

[MTS_Chiranjeevi]

Good day @fow-webmaster,

Thank you for posting to the PayPal community.

Recently, our internal development team have upgraded the UI(User interface) of the buttons page. 

Merchant can navigate to the old interface. The link can be found under the Optional tracking section, in the “Some features aren't enabled at this time. To create other buttons, please use the legacy platform.”

PayPal Website Payments Standard (WPS) is a legacy integration. 

Important : We recommend merchants to integrate our latest PayPal Checkout (Smart button) product soon.

Guide link : https://developer.paypal.com/docs/checkout/standard/ 

Please follow the below steps via your PayPal account. 

Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select button type >> fill all the required details.

(Or)

Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[vraquila]

@MTS_Chiranjeevi Can you please provide a direct link to the legacy platform  that you mentioned, I cannot find it from the direction you gave below
"The link can be found under the Optional tracking section, in the “Some features aren't enabled at this time. To create other buttons, please use the legacy platform.”

[fow-webmaster]

I can't figure out how to get back to the Legacy Buttons area.  The only thing I can find is this:

Important:

• The Buy Now button is deprecated. For new integrations, see the PayPal Checkout Overview.
• The Donate button is deprecated. For new integrations, see the Create a Donate button.
• The Add to Cart button is deprecated. For new integrations, see the Solution Providers page.
• The Subscribe button is deprecated. For new integrations, see the Subscriptions Overview.

PayPal: What have you done?  You've taken a simple button creation tool and made the process very complicated.  It seems you changed from HTML Forms to JavaScript.  Why?  Now instead of the "Add to Cart" button you are sending me to a 3rd Party Supplier?  Is there a communication that explains this?  I never have seen any such communication letting me know that this was coming.

[JoeMariner]

After you log in to PayPal you can get to legacy buttons by typing https://www.paypal.com/buttons/ Into your browser address bar and loading the page, that is to say, it works on my account.

[vraquila]

In the "solution" from @MTS_Chiranjeevi he mentions making use of the "legacy" page to maintain older buttons, I'd be happy to use that but I have been unable to find the page mentioned from the directions he gave, despite spending over an hour trawling through every menu and support page I could find.  If you had any more success finding that page I'd be really pleased to hear where it is or see a proper link or screenshot. Good luck with fixing your problem, I guess other people will be running into the same problem soon! I'm now seriously considering moving away from paypal altogether, perhaps to worldpay or stripe.

[MTS_Chiranjeevi]

@vraquila Could you please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information.

[vraquila]

case is already logged there, (different email address) case number
12462949
Standard reply given so far at MTS does not address the issue, and does not give any option to use legacy buttons, even though text says "existing users and buttons will be supported"
Various advanced variables are not being accepted when users try to edit / save buttons.

@MTS_Chiranjeevi  have you tried to do this on the paypal platform yourself? Have you been successful? If so can you provide a link to the page that works?

[MTS_Chiranjeevi]

Good day @vraquila,

Thank you for posting to the PayPal community.

Recently, our internal development team have upgraded the UI(User interface) of the buttons page. 

Merchant can navigate to the old interface. The link can be found under the Optional tracking section, in the “Some features aren't enabled at this time. To create other buttons, please use the legacy platform.”

PayPal Website Payments Standard (WPS) is a legacy integration. 

Important : We recommend merchants to integrate our latest PayPal Checkout (Smart button) product soon.

Guide link : https://developer.paypal.com/docs/checkout/standard/ 

Please follow the below steps via your PayPal account. 

Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select button type >> fill all the required details.

(Or)

Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.