IPN url from PayPal Instant Payment Notification Warning Email is not Working

[wookraeth]

Hey there, I apologize if this is the wrong place to ask.

I have a site that applies auto-distribution of "Points" that you can buy to unlock the content of the site. It uses myCred plugin. Last November, I received a total of 15 PayPal Instant Payment Notification Warning emails. Being a newbie regarding site, I ignored it. 

After that, the auto-distribution stopped working.

I only learned recently that apparently it was because the plugin requires IPN to be enabled to work. So I did just that after searching the Internet. It says something like "insert the IPN URL you received from your email into your IPN settings at PayPal".

This is the 2nd day and so far the status of recent transactions are still "Retrying" which mean something is wrong. Being a total newbie at this, I haven't gotten the slightest idea of what to do.

Please help.

[vaishnavib]

Good day @wookraeth,

Thank you for posting to the PayPal community.

PayPal system will send the IPN response logs to the specific IPN endpoint URL that the merchant passed in their website API request call.

If your(merchant) IPN listener server fails to return an HTTP 200 OK response to PayPal POST, the system will retry sending the IPN details 15 times by auto-alerting the merchant via email. This is the reason why you received the IPN warning email alert.

Please refer to the detailed guide link to resolve the issue - https://developer.paypal.com/docs/api-basics/notifications/ipn/IPNTesting/?mark=ipn%20trou#ipn-troub...

If you notice any Failed or Retrying entries, it is likely that the reason behind the delay in IPN failure to send HTTP 200 OK responses. To resolve this issue, you should review your server logs to identify why the required HTTP 200 OK responses are not being sent and fix your listener accordingly. Once your listener starts sending the required HTTP 200 OK responses, PayPal will post IPNs from the faster-cycling server.

If you still facing issues, please create an MTS ticket via -  https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Vaishnavi

PayPal MTS

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