Unable to process payments on Website or with Virtual Terminal, all of a sudden.

KIRIO
New Community Member

Been using paypal to process payments on my website and through Virtual Terminal for about a year now. 

All of a sudden, nothing works.  Orders through webiste sending Order Failed messages, and virtual terminal saying...can not process payment at this time.  It's been going on over a month now.  Support unable to solve yet.  Any input would be great.

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2 REPLIES 2

fnasser17
New Community Member

Have you resolved this issue yet?  I'm having the same problem with VT.

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MTS_Chiranjeevi
Moderator
Moderator

Good day @KIRIO / @fnasser17,

 

Thank you for posting to the PayPal community.

 

As per latest logs, PayPal internal services are active and working fine without any issues.


https://www.paypal-status.com/history/production

 

Could you please confirm whether your still facing issue processing payments via PayPal. 

 

I would suggest to process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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