I received an invoice from a seller. It shows up in the mobile app (iOS) under 'pending'. When I go to it, it just shows me that I have an invoice. There is no pay button. I have to go to a computer and use the web site to pay the invoice. I can send payments from the mobile app just fine, there's just no option to pay the invoice.
Sorry about the trouble you're having with making the payment on the mobile app. You can also pay an invoice by clicking Pay Now in the email we sent you.
It is a time drain to have to go hunt down the link in an email. I, also, would like to open my PayPal app, see a pending invoice and pay while there. I used to be able to do this. What is the point in looking in the app for invoices and standings, if I am going to have to always look and find them in an email?
If you are unable to see any pay option on the mobile app, you can try to clear the app's data to refresh it. You can do this on the settings of your phone. You can also try to install and uninstall the app if the issue still happens moving forward.
If I uninstall the app and reinstall it, will it repopulate the app with all my PayPal history? (I have the latest version, so between that and the above question, was hesitant to delete app and reinstall.) Thanks!
When you reinstall the application, it will ask you to log back in to your PayPal account. Once you're able to log back in, you should be able to view and access your transaction history. As long as you have your email address and password, everything should be all good.
