Honestly, I never knew about FIRC until now after the Indian authority is asking me to prove my service was an export.
I stay at Mumbai and I visited the CITI bank head office located at Fort on 24/09/2020.
1) I visited the helpdesk and explained I am looking for FIRC documents. Without listening to my whole query she asked to go to the first floor.
2) I explained the lady sitting at the counter about the FIRC documents and how I received payment from Paypal which was processed by CITI bank and transferred to my bank account. I had taken a printout of the exact FIRC request letter with all the transactions along with me. She said she will ask someone and get back to me. She returned after a few minutes and said she can't help because I don't have an account with CITI bank and they don't know any transactions. She asked me to ask my bank to ask for the FIRC. She didn't tell me or give me any more information about how my bank should request for FIRC. I visited my Bank(ICICI) branch and they were not sure how to ask for FIRC from another bank as they said all the money received in my account is paid via NEFT and INR. I am wondering if the bank can't help us who will. This is ridiculous! Even after paying hefty fees to Paypal, the customer is asked to go round and round from one bank to another which was and should be taken care of by Paypal.
Payoneer provides the FIRC for free. If you have old transactions when the FIRC feature was not available. You can ask their customer support and they will contact the bank and get you the FIRC which is very professional. They don't ask you to visit the bank or email your bank.
@rkdeepak Please keep us updated about the FIRC issue. Did you receive it? Why did you make the payment twice? Please message me your number so we can talk in more detail
