Eharmony

[Karen118]

I have repeatedly asked for this account to be closed and no more money be sent to them but they are still collecting. Need help to stop these payments

[kernowlass]

@Karen118 

Why can't you close it yourself? Click on settings > close account option is on the left side of that page.

Failing that.................

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[PayPal_Olivia]

Hi @Karen118,

I'm sorry to hear that the merchant has not closed your account with them. To cancel a subscription or billing agreement, please follow these steps.

I hope this helps!

Olivia