First timer for Paypal refunds and I need help!

Nedwards
Contributor
Contributor

I bought something expensive from eBay using a guest account (my mistake) as I was in a hurry to buy it, I also used my card details for the purchase and not through PayPal. The seller then decided to refund me the money and not sell me the item as he didn't sell to guest accounts. He issued the refund the same day within an hour of me actually paying for the item. I received an email from PayPal stating that he had issued the refund and that the funds should be available to me by today (November 20th), and yet I haven't yet received the refund. I know that it can take longer for the money to come through but I'm worried cause I'm not really sure what happens now and it is a few hundred.

 

Additionally, I think I saw somewhere that more problems can come from having an unconfirmed email address to my account which I've now rectified. I have a transaction and invoice ID for this refund as well but I don't seem to be able to start a dispute as the refund hasn't shown up in my account activity, although I swear that it had only a few days ago.

 

Edit: the refund came in the form of an echeck and needs longer to clear. Think this is the answer.

 

Any and all help would be greatly appreciated and can hopefully shed some light on this.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nedwards 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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benjaman
Contributor
Contributor

Did the refund evntually come in and how long did it take to come in?

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