Issuing Partial Refund

[SongBirdMama68]

I am having trouble issuing partial refund to a customer.  I have looked at the "Help" desk and this is what it says:

Here's how to send a partial refund:

1. Log in to your PayPal account.
2. Click Activity near the top of the page.
3. Find the payment you'd like to refund and click Details.
4. Click Issue Refund.
5. Enter the refund amount and click Continue
6. Review the information and click Issue refund.

This is what I would usually do.  The "Issue Refund" is relatively easy but now when you do the same process it will give you the details of the transaction but to issue a refund, a button that says "Refund this payment" is the only option.  I did this before and it refunded the full amount.  I did not want to do that as I am only issuing a partial refund.  Usually, when you do it via eBay, it gives you another window with the old set-up so to just "Issue Refund" is easy because then you could enter the desired amount that you need to refund and not the whole amount.

Any help will be very much appreciated.

[sharpiemarker · Accepted solution]

@SongBirdMama68

Clicking "Refund this payment" is the way to do it in this new interface as it will take you to the next page to enter the amount you want to refund to send (partial and up to the total amount) and to add order number and add a note. Perhaps you got confused and accidentally refunded the entire amount previously.

[SongBirdMama68]

Thank you so much for your help.  Will do that and hopefully, I won't make any mistake 🙂

[Liness]

Why is my refund taking long?

[SongBirdMama68]

@Liness  - Sometimes refunds take time to be re-issued depending on where the fund is coming from.  I have just one instance that happened the other night where I have purchased a label from AusPost and it turned out I have a specific satchel for what I needed the label for.  I requested a refund and AusPost agreed to refund me but it may take between 5 and 10 days for it to come through so will have to wait at most 10 days for my refund to come through.  Hope this helps.

[fazlurrahman]

i want return my money

[thepluggedshop]

I’m trying to issue partial refund and I don’t have that option I click on to the information of the buyer and I see the amount of the payment and it supposed to be refund under there the option and I just don’t have it I have it on all my other transaction but this transactional