Item shows as PAID on Ebay but no money in Paypal.

Jason1792
Contributor
Contributor

I have just allowed a buyer to collect a £330 computer because eBay said the item was paid.

BUT

 

a) No money in Paypal

b) The 'show paypal transaction' link goes to a 'page not found' 

 

Help !

 

 

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jason1792 

 

Personally I think you should never use Paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you 'may' lose the dispute.

That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.

That way you have cash in hand / no wait / no fee / no risk of a dispute.

However if you have not been paid at all then can you check this......

 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


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