Pending Payment
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have my business PayPal connected to my Wix website, but the first time connected it I spelled my email address wrong and 2 people made a purchase. The payment was pending on my Wix website but I fixed the email address that I connected to PayPal. The payment has be pending for about 2-3 days now.
- Labels:
-
Receive money
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If the buyers had already paid then fixing the email address AFTER won't make any difference.
If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................
You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.
If its:
Pending / Unclaimed with a cancel option.
Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.
Pending / Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.
Completed.
If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal ask payment method twice in My Money Archives
- Payment in My Money Archives
- I can’t use pay pal as a payment method on my ps5, any ideas? Please help in My Money Archives
- i cant make a purchase online using paypal in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives