Trainline

[Deb601]

Hi 

any help on this would greatly be received.

we purchased 4 x advanced tickets through my train line app, dates off travel 7/4/2020 until 9/4/2020 this was back inJanuary

paid in full through my paypal account, we received updates from train line regarding travel and eventually they said we could apply

for a refund through the train line app which we have done but they have now said refund was Unsuccessful, we haven’t travelled

as the trains was cancelled is there anyone that can advise me what to do next.?  

[_Joseph_ · Accepted solution]

@Deb601 

Since you used your PayPal account in making the transaction you can follow the steps below to open a dispute.

https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-go...

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.