YOU CANNOT CANCEL PAYPAL PAYMENTS?

[JKYNE]

Hello,
I have made contact with your Limitations Department Supervisor, Mary, with her badge or employee number of (42486)
After speaking with her on the phone, I was told to send and forward over the screenshot I took after the INCORRECT transaction was processed. I sent the money to a recipient named S. Hill, and the screen showed all of the details and correct addresses INCLUDING the email ********@gmail.com
On the next screen, it then showed that the money was sent to N. Cossar, and SENT the money over to the INCORRECT address without my permission. In the screen shot that I am providing, this is the screen that showed her name AFTER the process already went through. There was NO indication of the money being sent to N. COSSAR at ANY point BEFORE I made this transaction, and it only occurred A​FTER it went through which is the photo proof that I am showing. IN the photo, it says, "We'll let *** know right away that you sent money. You can see the details in your Activity in case you need them later."
There was NO INDICATION that this money was sending to N. COSSAR before this screen and your app decided to send it to an UNAUTHORIZED account on my behalf WHICH I AM NOT AUTHORIZING. IMMEDIATELY, after seeing this screen, I attempted to CANCEL or DISPUTE this transaction, as it was INCORRECT. I am NOT HAPPY OR SATISFIED in the slightest with this hiccup in YOUR service and am extremely frustrated with your care in this matter. I was told that the FUNDS would be placed on HOLD for 9 DAYS while the issue was resolved, and come to find out that I was DENIED the disputed leaving the issue NOT RESOLVED. I made a call to my bank, to DISPUTE this ACH transaction and reverting the money back into my account.

Please look into my recent activity on PAYPAL and see for yourself that I only send outgoing payments to a S HILL which is whom the transaction was originally INTENDED for.

[sharpiemarker]

@JKYNE 

When something like this happen, and it is sent to a valid PayPal email address and marked completed, you must contact the recipient to request a refund. If they refuse or ignore you, report as ITEM NOT RECEIVED. Not unauthorized payment as it was authorized, just sent to wrong recipient.

PayPal can't do anything about what you saw before and after. Milk already spilt as it were.

The ONLY way a payment can be canceled is when there is a cancel button available which is when a payment is Pending and not claimed or was sent to an email address that was not previously registered with PayPal.

If payment is pending and unclaimed without a cancel button, then it will be automatically be refunded after 30 days.

Read:

https://www.paypal.com/us/smarthelp/article/i-sent-money-to-the-wrong-email-address%2C-but-the-payme...

[JKYNE]

Well there is no request refund as this was a personal family and friends payment option, Yet I have never transferred or made contact with this person before. There was no contact made, and it showed that I was sending it to the correct address and then after confirming it sent to the incorrect address and Paypal has no safeguard of reverting this dispute. It makes no sense to have no security features to cancel a transaction that is unauthorized or incorrect. 

[sharpiemarker]

@JKYNE 

Ahhhhh, oops, then that's a shame. It's free money to the recipient then as the only way you can report it, is as unauthorized. There is no purchase protection, so I suggest opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your problem. Submit all the info you can.

Now to be fair, you have a chance to review payment before sending it off, so if you see an incorrect name or amount or there are fees, you can see it and back out of the transaction or go back to edit. 

And I have strained to find a loop hole and found none, whether it be on the website, the PayPal personal or business app: you can review your payment before sending. But if you say everything was correct when you finalized payment, then I guess it was a glitch that the recipient turned out to be different. but generally once a payment is finalized, it can't be canceled except for the conditions mentioned above. You're at the mercy of the recipient being honest enough to issue a refund to you. They are not going to put the safeguard you're talking bout because it can be abused.

It is a messed up glitch though. Was there anything similar with the email addresses as the email address would be the account identifier. it shouldn't be the names on the tech back end and processing.

[JKYNE]

@sharpiemarker 

Yes I confirmed and made sure the correct info was sent. It didn't show the incorrect info until AFTER it was confirmed and processed which on the next screen then said it sent to a person whom I did NOT send it too. This is an absolute nightmare that there are no "safeguards" to better protect your customers if Paypal makes a simple mistake. I DID confirm the address and who  I was sending it to, and on the next page it then said it sent to a person other than who it confirmed it as. Some glitch or malfunction and now Im at the "mercy" of some stranger because PAYPAL has no way to cancel a simple transaction that was DISPUTED immediately because it was false or unauthorized. and there is NO customer support, the Facebook page is a computer that sends you into a loop of contacting here, and here has no solutions to email your transactions too. I am at a loss of words with PAYPAL not being able to CANCEL or HOLD funds on a transaction that was DISPUTED RIGHT AFTER BEING PROCESSED. 

[sharpiemarker]

@JKYNE 

This case needs to be escalated to a higher authority than the low level customer service reps where they go by prescribed policies. They can't just go in and grab the person's money out as PayPal was not there to see what happened, higher ups need to investigate where and how the glitch happened, etc.  But do report it to bbb.org so they can forward your case to Executive Escalations at PayPal HQ, good luck!

Best,

Sharpie