Hi @wayne60 ,
Hope everything is well.
Sorry to hear that your attempts were denied.
This might help you get a better understanding why this is happening.
My payment was declined. Why can’t I make or send a payment?
My payment was denied, but the money has not been returned to me. Why?
As of this moment customer service can only be available via email or chat due to the crisis that we are all going through right now.
How does it works? Customer must login to their PayPal account and go to their Message Center wherein they can find the Chat Support option in which they can interact with our customer service representative as they have the capacity to view your account. If you prefer to email us,you may visit our website and below our page there is an option "Contact Us" please click that and you will be routed to 'Contact Customer Service' page, from the options shown click Email us, then select a topic and subtopic before typing your message. There should also be available option to connect to a live chat agent and, or you may also consider contacting Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages.
Facebook: https://www.facebook.com/PayPal
Twitter: @AskPayPal
Note: There's a slim chance to get a timely response as we are in skeletal staff due to emergency.
If it's still no response, then let's wait until our phone line becomes available. Thank you for your patience and keep safe!
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