I selected the Pay Later option but it charged me the full amount?

GMND
New Community Member
So I selected the "Pay Later" option and it carried me through the checkout process and then charged me the full amount of almost $900 and now I'm short on money.
What would be the solution for this issue?
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @GMND

Welcome to the PayPal Community! 

I'm sorry to hear the full amount was taken for your purchase when you intended to use one of the Pay Later options. Do you see two different sets of transactions or just one? If you see two different sets, there's a high probability that one is just a temporary authorization, which will fall off within a few days. If you only see one transaction for the full amount, that leads me to believe our Security System determined that the Pay Later option couldn't be used. Whenever you go to make a payment, our Security System reviews each transaction for potential risk. If it detects a higher-than-average risk, it may limit the available payment options. To request a refund, I recommend reaching out to the merchant. You could then attempt to repurchase using your preferred Pay Later option. 

For further questions or assistance reviewing the payment, you can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message, Instagram Direct Message, or Twitter Direct Message.

Best wishes! 

- Meghan


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