Need to cancel pending 3 in 1 purchases

VHaruV
New Community Member

Hello.

 

Today I tried to purchase a new GPU off of e-buyer, as a guest initially, using paypal's 3 - 1 payment but I cancelled before finalising the order on the merchant's side, because I figured it would be a better idea to log in. Unfortunately on Paypal's end, that 3 in 1 payment is still pending even though no transaction was completed on the ebuyer website.

 

After I logged into my ebuyer account, I ran into a glitch during the 3 - 1 payment process, and I now have another payment pending without a completed transaction.

 

On the third attempt, I successfuly paid for the item using the service. I do not want this third transaction cancelled.

 

I have sent a note to the Ebuyer website and I have also tried to contact Paypal about this situation.

 

I am mostly looking for reassurance as it will not allow me to cancel those first two pending transactions, even though no transaction for either of those were completed on ebuyer's end.

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @VHaruV,

 

Welcome to our community page and thank you for your post!

 

I completely understand your concern about your funds. When making a purchase with Pay in 4, we will conduct a pre-authorization hold which will show as a pending authorization within your PayPal Account Activity and also at your financial institution. If the Pay in 4 transaction is not completed, the pending authorization will be automatically voided by PayPal within 72 hours of the pre-authorization hold.

 

I hope this information helps, have a great day!

 

Bindu
 

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