Virtual Terminal

Malls7
Contributor
Contributor
Hi 
I have business Account with PayPal and I am using Virtual terminal to charge Credit Card from my Customers. It was working fine but from last Friday every time I try to charge any sale on virtual terminal they all keep getting declined and same cards when I charge on my other bank merchant they go through successfully.  
Its Keep Showing Me we can't Process Your Transaction Right now Try Again Later 
even i tired using my own card its showing the same message but first money taken out from my account then refund in Account 
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2 REPLIES 2

angelleye
Advisor
Advisor

There are a number of reasons this sort of thing could be happening.  

 

* Make sure your account is still fully verified/confirmed with a linked bank and credit/debit card.

* Make sure you don't have any limitations or requests for ID verification or anything like that on the account.
* Try to clear browser cache/cookies/etc. (or use a private window or separate browser altogether) and see if the same problem happens.

Do you have PayPal integrated on a website or anything like that?  Are you having issues there as well, or only in the VT?

 

One way you could test that is to use the Virtual Terminal that I built on PayPal Commerce Platform

 

* Go to https://store.usbswiper.com

* Click Launch Virtual Terminal

* Create an account / Log in using PayPal, a social account, or registering directly.

* Then connect your PayPal account using the "connect" button provided.

 

Then you'll get a VT screen similar to what PayPal provides, and it will be interesting to see if that fails for you as well, or if that ends up working.  This would be evidence that it's a VT issue specifically.

 

By the way, because our VT is built on PayPal Commerce Platform and uses "Advanced Credit Cards", it gives you a cheaper processing rate.  The PayPal VT charges 3.09% per transaction, but with our VT through our partnership you'll get 2.69%.  If you use the VT a lot this can be some dramatic savings.

 

Anyway, I didn't mean to turn this into an ad, but hopefully that helps.  Let me know if you have any other questions about any of that and I can certainly try to help more.

Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
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MelViktor
New Community Member

Hi

i have a same trouble, from the beginig all works fine but it stopped and i allways have an error "we can not process... Try again later". I`ve take a ticket from tech support few days ago but still no answer. 

Its interesting but when i using store.usbswiper.com VT everything work fine

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