I can't send invoices, I keep getting the message "Sorry, we couldn't update your invoice".

helpillgocrazy
New Community Member

I can't update, save or send an invoice, I keep getting the message "Sorry, we couldn't update your invoice. Please contact our customer service team for any queries".

 

I have cleaned the cache, removed words from the invoice that people have said would solve the problem, tried to send from a mobile app, tried different browsers, and contacted support (but I haven't had any help).

 

I noticed that when I create the invoice, I can save it once, but the second time the issued and due date change and I can't pick the right days, it seems like a bug or something. From the second attempt to save a draft there's nothing else I can do, can't send, can't share a link, can't download or anything. I don't know what to do anymore. I have been using the Request Payment method, but it sucks. The only reason I use PayPal is for the invoices.

 

Does anyone know how to solve the problem or the only solution is to abandon Paypal once and for all?

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1 REPLY 1

DiveshSingh
New Community Member

Facing the same issue what is the solutionScreenshot (57).png

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