Issues on mobile app when use currency in PayPal.me link

[Bylinkk]

Hi,

When I use paypal.me links by specifying a currency in the link such as https://paypal.me/nameacount/20USD, it works correctly on the browser but when the application is installed on the phone, it automatically opens the Paypal app however we do have a payment for the correct account but no amount is indicated.

When not indicate a currency, the link works well on the browser and on the mobile app. The problem is only when you indicate a currency and on the mobile app.

Thanks by advance for your assistance

[PayPal_Meghan]

Hello @Bylinkk, 

Thanks for stopping by the Community, and congrats on your first post! 

I'm sorry to hear that the PayPal.Me link isn't working correctly when currency is included. I recommend reaching out to Customer Support so this can be investigated further. You can find Customer Support options by selecting 'Contact' at the bottom of the PayPal website. We also have additional Customer Support options listed on our Help Center here. 

I hope this is resolved soon! 

-Meghan

[Bylinkk]

Thanks for your feedback.

I already contacted customer service before posting this message but the solution provided was not sufficient.

in fact, they told me that updates are in progress on the application and that is why certain features do not work. This is an answer that could be given to any problem. it's not professional.

This feature has existed for years, it's not normal that it doesn't work normally.

Can someone do some testing and let me know if they can reproduce the problem? Has someone already had this problem ?

To reproduce, open a paypal.me link with a currency parameter and have the app installed on the phone.

Thanks you by advance