payin4 refund not showing up in bank transaction more than 5 days

Apbreakout
Contributor
Contributor

I refunded a product that I used payin4 to pay with, Ive made all the payments on that payin4 , but now in my transactions it says that the refund is "completed" however it is not showing up anywhere in my bank statements it has been more than 7 days from when I am posting this 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Apbreakout 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212

If no sign then contact customer services for a trace.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Apbreakout 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212

If no sign then contact customer services for a trace.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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