Hi @itsfranceortile,
Thank you for your post and welcome to the Community Forum!
I would recommend checking the Terms and Conditions of the offer you are referring to. Also, please note that we can only guarantee a payout if all the requirements have been fulfilled and if the offer has been posted through our channels. We can't guarantee payouts for offers provided by third parties. If you're still facing issues, you can reach out to our Customer Service directly.
f you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).
I hope this helps.
Martina
