Dear PayPal Support Team,
I am experiencing an issue with payment processing on my website, which uses PayPal as the payment solution. My website is a developed SaaS platform, and I have followed the steps below as suggested by my developer:
Logged into my PayPal account using the PayPal developer dashboard.
Went to the My Apps & credentials area, selected the Live switch button, and created a PayPal app.
Copied the PayPal ClientID & PayPal Secret Key and added them into the admin under Settings > Payments.
Returned to the My Apps & credentials area, selected the Live switch button, and selected the newly created app.
Scrolled down to the Production Webhooks area and clicked on the Add Webhook button.
Pasted my webhook URL in the Webhook URL field (found under Admin > Settings > Payments).
Select All Events for the Event types and hit Save.
When testing in live mode with my card details, the payment did not go through. The PayPal developer dashboard shows the error “Token is not valid” with status code 400.
I have been facing this issue for a long time and would appreciate your assistance in resolving it.
Thank you for your help.
Best regards,
Abhi
