Why are scheduled invoices not being sent, even though the date they were scheduled for has past?

elizawilson
Contributor
Contributor

I have two invoices that were scheduled to be sent last week. Neither has gone out, and both are still marked as "scheduled", even though the date is in the past. Why aren't they being sent? How can I send them (beyond duplicating them to go out today—that's just a band-aid over what appears to be a bug)?

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3 REPLIES 3

kiit0sart
New Community Member

Did you ever figure out a resolution to this? I'm having this problem too. Invoices were supposed to go out today and its nearly midnight EDT.

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TrailUser
New Community Member

Having same issue. Worse yet, I click "edit" and then "send update" to manually send the invoice, and it changes to "draft" status instead of actually doing anything. Then I click "send" and hope for the best. I get an email saying it was sent, but I'm not sure whether I've just sent a whole slew of invoices to the customer. This affects the professionalism of my communication. Ugh!

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toysonfireott
New Community Member

I am also having the same issue. Seems like a bug. It affected a bunch of invoices that I had scheduled in April, but newer ones now seem to be working. Perhaps it has been fixed.

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