HELP!

[mattth]

Hi

This evening I made a purchase through Paypal of £204.99 from a website: eglobal central.co.uk.

In hindsight I think this was a big mistake. SInce making the purchase I have read MANY reviews reportingthe company is effectly a scam and the chances of me recieving the item are pretty slim.

I immediately emailed the company to request a cancellation and refund but from the comments of others i have read I am doubtful I will get any kind of response.

So my question is what is the best procedure to follow in order to get a full refund?

[kernowlass]

@mattth

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[mattth]

Thank you for the reply.

Does anyone have any information regarding cancellations specifically? Do I have to wait seven days before I can raise a dispute?

[kernowlass]

@mattth

You can't cancel a completed payment, if you could I would have shown you how.

And if you read the info I posted above, you can open a dispute whenever you want to, you just can't 'escalate to a claim' until 7 days post payment.