WILLIAM HILL WONT REFUND ME

[scrumpyjax]

Hi.

On the 11/4/15 I placed a bet on the grand national and paid by paypal. On the 14/4/15 I decided to put £10 in an account with them as the previoius transaction was simple and fast.

The payment option was available to pay via paypal which I did, as I had no problem the previous time.

William Hill then decided that I had to verify my details.

Unfortunately I had moved house in january and they claim that they couldn't confirm the details from my previous address even though I had lived there for 20 yrs.

To cut a long story short I asked them to refund the £10 back to my paypal account as it was too much hassle setting up an account when I could go to a betting shop...their loss not mine.

They have ignored all my requests to date and still have my £10.

Can Paypal help me get my money back.

Any advice please about how to go about i?

[kernowlass]

How did you pay?

1. Goods / services OR

2. Family / friends?

How did you fund it?

1. Instant bank transfer or funds in your paypal balance?

2. Debit or credit card?

[scrumpyjax]

I'm not 100% sure if there were any funds in my paypal account but if not it would have come from my debit card account which is linked to paypal and ebay.

[kernowlass]

can you answer both questions.

[scrumpyjax]

Sorry, didnt realise.

I've just been onto their website and the banner across the bottom offers a variety of payment options and the timescale for each.

The paypal one has a minimum payment of £10 with immediate effect.

This is the one I used but I dont know how it would be classed...as far as I was concerned it was from my funds or my bank account to be able to place a bet with them.

Incidentally when I did my grand national bet there were no questions or any mention of verification details. then...I could have been a ten year old who'd lied about their age.

[kernowlass]

OK then go and file for non receipt of item via the "resolve a problem link" bottom left of your paypal summary page.

As its a "service" a refund is not guaranteed but you have a good chance.

Put in what has happened and escalate to a claim.

IF for any reason you don't get a refund then contact your card company and see if they will chargeback for you, as its a debit and not a credit card then it will only be done as a "goodwill gesture" most probably.

But try both ways but wait till paypal have decided first before you try your card, if you don't try you don't get.   

[scrumpyjax]

Thanks for the help I will start with that.

I think they are pretty bombproof though because they are registered in Gibralter.