anything to do with ebay is incomplete in the transaction details records

[DogBurr]

anything to do with ebay is incomplete in the transaction details records
when you click on the activity for example this is a recent transaction

Mar 13, **** Authorization to eBay Commerce Inc. Details -$17.27 USD $0.00 USD -$17.27 USD ,,,,
,,
notice the Details link.. it is useless it only loops and
there is no detail

as it cannot be searched in ebay like this order number 24-09828-55718.
i have sent many messages on this issue for over a year to have it fixed .
i even asked for a manager and got hung up on. declined to answer.

that fake details link should have a link back to the ebay details page

it would/should look like this for this order number quoted above
https://www.ebay.com/vod/FetchOrderDetails?orderId=24-09828-55718

you can use this link above to fetch your order page on ebay just replace that ID= put in your #

instead of that link paypal gives this link that just loops to same page
https://www.paypal.com/activity/payment/1YT02355U6492424F
notice it does not go to the ebay page to show what you paid for. its a loop.

in fact there is no mention of what you paid for by any description whatsoever
paypal and ebay are divorced so they won't talk to each other unless they have to.

it only says " Authorization to eBay Commerce Inc " then the link to the details that is dead.fake.loop

i changed the above links to dead links above that are personal but work if you put in your transaction.

i need to know this is sent up the channel and why it cannot be fixed . only ebay transactions are incomplete
no manager will answer the phone over a programming issue you have on your transaction details page
i was transferred to manager , put on hold for over 40 or more mins then hung up on.
easy answer. hang up on customer.

[sharpiemarker]

@DogBurr 

Since eBay are now in charge of processing payments entirely for sellers now, buyers are paying directly to eBay’s (eBay Commerce Inc) PayPal account unless seller/buyer break eBay rules to arrange a direct PayPal payment to seller outside of eBay. What you’re seeing might be how eBay (or Adyen, eBay’s payment processing provider) sets up integration with PayPal. Have you written to eBay about this issue? Or did they tell you it’s PayPal’s problem? Perhaps eBay links should be coded in by eBay, not PayPal as they split up as companies. PayPal would not know what link to display because that’s something for the merchant to program in. As a temporary work around do a search of your email inbox for eBay receipt and PayPal receipt by date. 

[DogBurr]

the link in question is on your page

this is the todays link to that page

https://www.paypal.com/activities/?fromDate=2023-02-20&toDate=2023-03-22

now clik on a ebay payment and pull up that page

see the link for details

it is incorrect and fixable

it should not loop back to the same page

also see at the near bottom is a ebay reply to paypal

Note from eBay Commerce Inc.

Order Number : 03-09797-4ccc6

that order number is all paypal needs to correct their details link

[sharpiemarker]

---

@DogBurr wrote:

the link in question is on your page

this is the todays link to that page

https://www.paypal.com/activities/?fromDate=2023-02-20&toDate=2023-03-22

now clik on a ebay payment and pull up that page

see the link for details

it is incorrect and fixable

it should not loop back to the same page

---

I understand what you’re saying the issue is. You’re saying the “Details” url links to the same PayPal transaction details you’re looking at, not to eBay order details. I get it.

The question is whether the issue is something better for eBay to fix because they coded it wrong or PayPal. PayPal doesn’t integrate their system onto the merchant’s website, because merchants have to do it themselves so the merchant’s technical dept have to change the details link in their site coding.

For instance, if I want to set up PayPal Checkout on my web platform, I have to use PayPal’s checkout code and customize it to display certain things for the customer. PayPal would not know what the url to the order details of my site is therefore it’s something I as merchant is responsible to code in. You might be asking PayPal to do something they have no way of fixing. So I suggest you ask eBay about whether this is something they can fix on their end. Pose this question in eBay Community Forums and page a eBay employee to forward the matter to their tech dept.

[DogBurr]

only ebay pages in paypal has that details link

it would/should look like this for this order
https://www.ebay.com/vod/FetchOrderDetails?orderId=24-09828-55718

you can use this link above to fetch your order page on ebay just replace that ID= put in your #

the order id is a variable generated by ebay and displayed in paypal at bottom of same page

but instead paypal displays this link

https://www.paypal.com/activity/payment/1YT02355xxx492424F    << the link to the same transaction page and not the variable orderid

this is what paypal programmed into the page link for details

<a data-testid="relatedactivity_detailsmsg_0" href="/activity/payment/1YT02355U6492424F" data-reactid="101" pa-marked="1">Details</a>

& this is the info from that coding for order number as presented on the bottom of that page

<p class="col-sm-8 contentAlignedWithLabel" data-reactid="211">Order Number : 24-09827-55718</p>

that   "101" should be "211"  the href before it should lead to the ebay site

like this

https://www.ebay.com/vod/FetchOrderDetails?orderId=24-09828-55718

how they get the href=  content i don't know cs