A person name is shown as a payer from the Business Account

[twu20]

From my Business PayPal Account I send Invoices for services to my client's Business PayPal account email.

Once client pay by following express checkout payment link from the PayPal Invoice, in Transactions list and within the Transaction details (Customer details - Paid by), instead of client business name I'm getting the client's personal name. The same I'm gettig in Transaction History reports.
A hint - within Customer details - Paid by there is info 'The sender of this payment is Unverified'.

Client confirmed that the same business name is set on his PayPal Business account and on the connected Bank account.

What can be done so instead of person name I get business name in transactions and reports?

[PayPal_Ajay1 · Accepted solution]

Hello @twu20  
Welcome to the PayPal Help Community and thanks for posting here!

I do understand your query regarding the information appearing on your invoice. Please get in touch with our support team to know what can be done next or to get an understanding of the possible solution to the issue raised. You can follow the link to contact our support team www.paypal.com/cshelp/article/help378 .
Hope this information helps,
Ajay
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