RESOURCE_NOT_FOUND issue in both sandbox and live

[liman]

Hi Paypal Team,

My team keep getting INVALID_RESOURCE_ID in response once a while when trying to get order using the checkout version 2 rest apis.

Example is the response; 

{"name":"RESOURCE_NOT_FOUND","details":[{"issue":"INVALID_RESOURCE_ID","description":"Specified resource ID does not exist. Please check the resource ID and try again."}],"message":"The specified resource does not exist.","debug_id":"a79a98a9b55c4","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID","rel":"information_link"..."}]}

Meanwhile the order id we are using was actually from paypal. We used this link ; https://developer.paypal.com/docs/checkout/integrate/#6-verify-the-transaction

The issue comes from  line , request = OrdersGetRequest(order_id) , order_id being the transaction id we get from paypal.

Can you please help?

[kajanthan]

I'm also getting same issue. but it worked before one week. ( i have check client id and secrets). 

{"name":"RESOURCE_NOT_FOUND","details":[{"issue":"INVALID_RESOURCE_ID","description":"Specified resource ID does not exist. Please check the resource ID and try again."}],"message":"The specified resource does not exist.","debug_id":"b44913a6c553d","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID","rel":"information_link"..."}]}

[rahul-dighe]

Are you still facing an issue ? if you are can you please paste the debug_id":"b44913a6c553d" and the environment sandbox or live so we can help debug the issue. 

[rverderber]

I think I have the same problem. I started to implement PayPal Checkout on a site we are developing. All the client code seems to be working fine. Here is the result I get back which I think means the order has been completed and captured 

{

"create_time": "2019-08-18T21:20:00Z",

"update_time": "2019-08-18T21:20:00Z",

"id": "7WM38203LM766873W",

"intent": "CAPTURE",

"status": "COMPLETED",

"payer": {

"email_address": "xxxxxx",

"payer_id": "K3J458A8L98E2",

"address": {

"country_code": "US"

},

"name": {

"given_name": "xxxx",

"surname": "xxxxx"

}

},

"purchase_units": [

{

"description": "Order 1000",

"reference_id": "default",

"invoice_id": "10002-042195",

"amount": {

"value": "10.50",

"currency_code": "USD"

},

"payee": {

"email_address": "xxxxxxxxxxxx",

"merchant_id": "xxxxxxxxxxxxx"

},

"shipping": {

"name": {

"full_name": "Robert <removed>"

},

"address": {

"address_line_1": "<removed>",

"admin_area_2": "San Jose",

"admin_area_1": "CA",

"postal_code": "95131",

"country_code": "US"

}

},

"payments": {

"captures": [

{

"status": "COMPLETED",

"id": "6U393904AL2708629",

"invoice_id": "10002-042195",

"final_capture": true,

"create_time": "2019-08-18T21:20:00Z",

"update_time": "2019-08-18T21:20:00Z",

"amount": {

"value": "10.50",

"currency_code": "USD"

},

"seller_protection": {

"status": "ELIGIBLE",

"dispute_categories": [

"ITEM_NOT_RECEIVED",

"UNAUTHORIZED_TRANSACTION"

]

},

"links": [

{

"href": "https://api.sandbox.paypal.com/v2/payments/captures/6U393904AL2708629",

"rel": "self",

"method": "GET",

"title": "GET"

},

{

"href": "https://api.sandbox.paypal.com/v2/payments/captures/6U393904AL2708629/refund",

"rel": "refund",

"method": "POST",

"title": "POST"

},

{

"href": "https://api.sandbox.paypal.com/v2/checkout/orders/7WM38203LM766873W",

"rel": "up",

"method": "GET",

"title": "GET"

}

]

}

]

}

}

],

"links": [

{

"href": "https://api.sandbox.paypal.com/v2/checkout/orders/7WM38203LM766873W",

"rel": "self",

"method": "GET",

"title": "GET"

}

]

}

On the server I try to receive the order information and get an HTTP 404 error. I also tried in POSTMAN and get the following message 

{

"name": "RESOURCE_NOT_FOUND",

"details": [

{

"location": "path",

"issue": "INVALID_RESOURCE_ID",

"description": "Specified resource ID does not exist. Please check the resource ID and try again."

}

],

"message": "The specified resource does not exist.",

"debug_id": "480add2072fdf",

"links": [

{

"href": "https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID",

"rel": "information_link",

"method": "GET"

}

]

}

Am I missing a step? I've been reading all the API documentation and all I read is the client call then validate using the REST link on the server. 

Thanks in Advance

Robert

[rverderber]

J replaced my Sandbox Credentials with Live credentials and everything works as I would expect. Is this just an issue with the sandbox?

[rahul-dighe]

I am having my engineers take a look - we will get back soon.

[neerajgeit]

Any updates? I am getting the same problem, double check the client ID and Security key all is fine but still getting the same problem "Resource _NOT_Found",  "debug_id" is "64684278ed69e"

{"name":"RESOURCE_NOT_FOUND","details":[{"issue":"INVALID_RESOURCE_ID","description":"Specified resource ID does not exist. Please check the resource ID and try again."}],"message":"The specified resource does not exist.","debug_id":"64684278ed69e","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID","rel":"information_link"..."}]}

[rahul-dighe]

I think we know what you might be doing - it looks like you are using the "id" for the Capture (purchase_units.captures.id  instead of the "id" for the Order to look up the Order. 

Can you paste the response for Create Order / Capture Order and the URI you are using for Get Order and I should be able to point it out. 

[rverderber2]

I'm sure I used the order id and not the capture id. I even copied and used the URL returned in the links array

In the above example I posted, the link I attempted to retrieve was 

"href": "https://api.sandbox.paypal.com/v2/checkout/orders/7WM38203LM766873W",

[rverderber2]

I tried switching credentials back to my sandbox account and it did work this time. I don't think I changed anything else since I tried it last week.