Account banned 180 days later funds not released

[Axn101]

Hi, my paypal account was closed due to them refusing my proof of ID. I had money pending so not available in my balance. Paypal then decided to permanently ban me and said after 180 days this money would be released. This all occurred in September 2020 almost 2 years ago. Paypal still have my money on hold in my account and I am unable to speak to their online chat due to the ban. I have sent countless emails and tweets without reply. Due to the money from a refund still pending I am unable to transfer the money to my bank account even though it’s been well over the 180days. Does anyone know what I can do? Thanks

[kernowlass]

@Axn101 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Jarbull11]

Yo bro you need to call PayPal and your fund will be released in 5day after the call open your PayPal account and go to call us and call PayPal

[kernowlass]

@Jarbull11 

Not neccessarily, especially if the i.d. provided was not accepted.