@Michbrannie
If you haven’t already, open the transaction in Activity, click “Report a problem” link. Select “item not received” option if you didn’t receive anything at all or “significantly not as described” option if you received something not as described. You can change dispute reason later from “not received” to “not as described”, if needed.
If the seller used Subscriptions processing for a one-time goods purchase, then that is plainly misuse. Or, it could just mean a billing agreement was set up in your PayPal profile at time of purchase, to streamline checkout on future purchases which can be later canceled/deactivated, and is appropriate use and irrelevant to the problem at hand.
Not all orders can be cancelled if merchant processes and ships orders quickly. It appears the seller has shipped(?) as they are offering a partial refund because they think for you to return the item is cost prohibitive. And in their mind, why should they lose both item and money by your mistake so they offered a discount as a solution. Or you may return item for a refund upon receipt of goods. If you haven’t received heater yet, again, file an “item not received” dispute.
Note that PayPal Buyer Protection does not cover buyer’s remorse reasons (changed mind, don’t like, don’t fit, saw it for cheaper, bought by accident or mistake, as described but did not meet expectations) so try to resolve this with seller. And even if PayPal did cover you, you’d still have to return for a refund on your own dime. You can’t keep item (if received) and the money.
Kudos & Solved are greatly appreciated. 🙂
