Buyee Paypal Dispute Help

[WLLBLSSTN]

Hello Paypal Community,

TLDR: Won items through auction on Buyee. Items were mentioned to be genuine but turned out to be fake. I refuse to arrange shipping (shipping estimate is around 400 AUD + roughly 300 AUD customs and duty tax) for illegal counterfeit product, Buyee refuses to offer refund. I have already escalated my disputes to a claim. What to do? What to expect? How can I ensure I get my money back?

I am currently in the middle of a dispute with Buyee Tenso for 4 products which totals up to around 1200 AUD.

Basically, I accidentally won 4 auctions on Buyee (I set a low bidding max price, bidding went over my max price but then the seller somehow was able to delete all the higher bids making me the winner). The listing photos and description mentioned that the items were genuine but when it arrived at Buyee's warehouse, closer and detailed photos of the items revealed that they were counterfeits (I had the authenticated by [removed]. Having found the item is a counterfeit and different from described, the item is basically stuck at the warehouse because I refuse to pay for shipping and Buyee refuses to provide me with a refund. How can I ensure that I win the dispute?

Initially I escalated my claims to item not as described and one of the dispute managed to reach the conclusion that I would receive a refund if I returned the item and provide tracking. Problem is, I don't have the item. The item is still in Buyee's warehouse. I called Paypal and a kind Paypal representative recommended that I change the case type to Item Not Received. What are my odds of winning the case now? Anyone had similar problems? I can't arrange and pay for shipping since the importation of illegals products to Australia would be illegal and I don't want to get involved in that. Can Buyee ship the item without my permission (I would have to pay customs tax if it does reach Australia)? Buyee also can dispose of my item. If Buyee disposes my item without my permission, am I eligible to get my money back?

Appreciate any sort of help/advice.

Thank you,

wllblsstn

[PayPal_Siobhan2]

Hi WLLBLSSTN, 

Thank you for contacting the PayPal Community Forum and welcome as a new member!  

Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

- Siobhan 
 

[Taipeigirl101]

Same thing just happened to me!!! I set a max bid on two Pokémon cards on buyee and the bid end in the middle of the night my time. I woke up and saw two emails on the same item, one said I was outbid then the next one said I won the item? I didn’t know why until I received the item. So instead of sending the two cards on the item pics, the seller sent me a totally different card which only worth 5.99 including free shipping on eBay. The two cards I won cost me 245 dollars and 17 dollars shipping. I contacted buyee customer service but they refuse helping me getting a refund from the seller. I told buyee I would send the wrong card back to them on my own cost but they told me since I used the lite option, I don’t get my money back….. I was really mad that means anyone can scam people like me. We need some kind of buyer protection here. So I contacted my credit card and told them the story and they opened a dispute for me. This charge I made is through PayPal, I don’t know if I can get my money back. But anyone can see this is a scam. You set your bid and the seller has all the robots to bid on the same item you bid and make it looks legit. But then at the end the seller deleted the top bid and make you (the second highest bidder) the winning bid. I hope PayPal can help to get our money back and let these scammers know they can’t always win and take other peoples hard working money like that.

[WLLBLSSTN]

Hi Taipei girl,

Sorry for the late reply.

I understand that you must have been frustrated with Buyee's customer service, because I was too. Fortunately, I have good news.

As long as you have not paid for the international shipping of the item to your address, you should most likely win a Paypal dispute for Item Not Received because Buyee won't be able to provide shipment tracking. Please read my reply below to the other person who commented. 😄 

Good luck!

[jweinfur]

Did you ever get this taken care of? Did paypal refund you? I'm having similar issue

[WLLBLSSTN · Accepted solution]

Hi Jweinfur,

I have good news for you. I did win the dispute and I did get my refund. Paypal was very helpful on the phone and via the message centre.

Basically, Paypal advised me to change my dispute type to Item Not Received. In order to win this case, the merchant simply has to not be able to provide a shipment tracking code. Since I did not pay for shipping, Buyee was not able to provide tracking, hence, I won the case. Got my refund about 1 week after I changed my dispute case. 

After that, I basically asked Buyee to dispose the items and then I terminated my account.

[jweinfur]

Thank you for your quick reply. I will do the same and request my money back. Thank you so much.

[Ian146]

Hello

Just want to know whether the item dispute option worked out, I have some items I have bid on Buyee and would like to know if this is a workable backup in case things don't turn out right.