DONGGUANSHI scam?

[DVORA1]

I ordered something from this seller - when I went to track my package, there was no link to communicate with the seller anywhere 😞 I think it's a scam. Has anyone else seen this, and what did you do to get your money back?
Thanks

[kernowlass]

@Arvid1 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[escharfe]

I fail to see the purpose of PayPal at this point. I remember that in the beginning, PayPal was used because consumers felt their transactions were somehow protected.  Either policies have changed or that sense of PayPal integrity never really existed. If I don't receive a refund, it makes no sense to continue using PayPal, when they obviously protect the seller at the expense of us - the consumer. 

[kernowlass]

@escharfe 

Credit cards are always the safest which is why i fund my paypal payments via a card.

However using paypal is a lot quicker when shopping online as you don't have to enter card details every time you checkout AND they keep your card and bank information confidential.

However they have only ever given you 'some' buyer protection and that can never be a 100% guarantee of a refund if things go wrong, even your card issuer can't guarantee that.  

[reetzi-caufield]

How do I get my money back...I ordered something and it never got delivered...it was $19.09 how does my card get refunded

[reetzi-caufield]

I couldn't get in touch with them either

[Alimuniz]

I had the same Problem I order some jackets and never received them

[kernowlass]

@reetzi-caufield 

@Alimuniz 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[dmc560]

I ordered a dumbbell set plus stand. Never got a shipping tracker until I put in a claim. They said they shipped 1st class USPS and it was delivered. First this set was over 150 ponds. First Class only goes up to 13 ounces. Paypal said since they gave a transaction tracker that showed delivered then they declined my claim. I never got it. USPS is investigating and I am reporting to my bank and the AG.

[Troutman1]

I ordered some sandals from sas in March and they haven't arrived. There is no website to track a package. I was charged $88. What can I do about this?

[keif-leaf]

Does anyone have a real tracking number?? Where it shows you info???