GooglePlay digital coupon code never received

Robis
Contributor
Contributor

I used the function here on PayPal to buy a GooglePlay voucher code (for the first time). Since I hadn't received anything after waiting for a while, I tried to contact support, which wasn't possible because PayPal told me to contact the seller who is supposed to be Ebay. However, there is no purchase of a GooglePlay voucher on my Ebay account either.

I then opened a case in the PayPal Dispute Resolution department, but PayPal closed it very quickly. Because allegedly unauthorized transactions took place, the payment was legitimate and I have now paid money to PayPal for a Google Play voucher but never received a code. What can I do now to either get my money back or still get a credit code?




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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Robis 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal and see if they will open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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Robis
Contributor
Contributor

Das was daran ausgesprochen fragwürdig erscheint, ist, dass ich auf der PayPal-WebSite den Kauf eines Google-Gutscheins durchgeführt habe, mir ja auch von PayPal dieser Kauf in Rechnung gestellt wird, dann aber - entsprechend Nachfragen beim Google-Kundenservice - die haben dort übrigens einen höflichen Support im Direktchat, an den ich mich direkt wenden konnte (Missbrauch mit Geschenkgutscheinen) - konnte Google keinen Kauf unter der Transaktionsnummer die ich von PayPal erhalten finden.

 

Also damit würde ich feststellen, dass die Sicherheitslücke wohl eher bei PayPal (auf der Website) oder deren Mitarbeitern zu suchen ist und nicht bei mir. Vielleicht übersehe ich ja auch etwas. Ich werde dem weiter Nachgehen.

 

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