Hacked but no refund

[Asek]

I was recently hacked and someone transferred 150€ to their account. I filed the incident but PayPal sent back that they checked the transaction and nothing seems wrong so the closed the case. I also contacted my bank and I was informed that there were multiple tries of transaction on my card through PayPal. I don’t understand how it’s not clear that someone hacked my account and logged in from China while I live in Europe. I just want someone to check again and finally be refunded.

[PayPal_Bindu]

Hello @Asek,

Thank you for visiting our community help forum!

I do understand your concern about the unauthorized activity in your account. Make sure to check your billing agreement payment as this charge could be from a service you signed up for in the past.

In this case, your best option would be reaching our team by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page to get a second look on the outcome of the case.

Best wishes,

Bindu