I am involved in a scam scenario with CJS Sales & Services LTD
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I tried to buy a STEAM-KEY from CJS Sales & Services LTD (cjs-cdkeys)
Paypal logo was present on their site(as one of the available payment methods) - I didn't hesitate to use it
Purchase required a personal data entry(that I now regret entering) and once I was done with it - I went through a PayPal linked payment with a confirmation code.
As a result, I saw this as a success message on Paypal
And this on a web-site
So here you go - they say that I payed with an incorrect checkout data, even though those 'Guest Checkout' and 'GUEST CHECKOUT' values they shared with PayPal were set themselves(I provided complete personal data for them before the actual checkout).
-
Now my question to all who is willing to help me(not the scam website): Should I contact their support like they wrote in the notification message?
Or should I leave this and wait till the transaction fails? It is currently in 'Pending' status
I read(on a couple of review sites) that they don't respond to their customers for weeks, and in certain cases 'never'.
If I should write them, what information should I share with them? (so that it won't cause me any further money loss)

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @bald_spectator,
Welcome to the PayPal Community! I'm sorry to hear you're running into a potentially fraudulent merchant. Once that transaction completes, you may have the option to open a dispute. However, we do normally recommend trying to request a cancellation / refund first through the merchant. If they're unresponsive and you do not receive your item / service, then we recommend Opening a dispute through our Resolution Center.
I hope that helps a bit,
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I got charged for $15 for reversing the transaction after I received an unknown foreign payment in Security and Fraud Archives
- PayPal business accounts becoming too intrusive in Security and Fraud Archives
- Third-Party abusing the Dispute Process and PayPal is now unfairly issuing a refund in Security and Fraud Archives
- How to remove account limitations? in Security and Fraud Archives
- Setting up brand new paypal account for business and immediately locked out in Security and Fraud Archives