PayPal rejects my dispute because it says I received a nights accommodation when I cancelled it.

[Glenn67]

I booked a nights accommodation at a hotel while travelling.Car broke down in another town so cancelled the booking around 12 noon. Hotel advertises Free Cancellation but won’t refund me the cost. Opened PayPal dispute but they sided with the seller saying I received the service which is false.

[kernowlass]

@Glenn67 

Maybe that is only if you book via booking.com?

If you log on to the hotels website they charge a fee for cancelations up to 100%.

[Glenn67]

I did book through booking.Com

[PayPal_Bindu]

Hello @Glenn67,

Welcome to our community forum!

I understand your concern about the outcome of your claim. No need to worry! If you're not satisfied with the resolution of your claim, you can appeal the outcome of the dispute in the resolution center of your PayPal account and you can do so within 10 days of case closure. You can also contact us by clicking the contact us option at the bottom of PayPal page or DM us through our Twitter(@AskPayPal) and Facebook page for additional assistance.

I hope this helps!

Bindu