In my case, the order was from Hey Pants. They are fradulent in their business practices. The fact that this has been reported by SO many people shows that PayPal either doesn't pay attention, or they don't care. Also, PayPal has been NO help. Trying to contact them via their customer service number was pointless. I opened 3 cases on this issue and they closed everyone, including literally right after I submitted the last one! Below is their response to sending me the wrong items, and keeping money they charged my PayPal account for.
Hi there, Sorry to hear this. This size we sent is Asian size. There is size chart on product page, have you checked it before place order. The returned shipping charge is very expensive, is it possible you keep item. Maybe you can pass it to your friend as a gift. | I am extremely upset that your company is causing me the inconvenience of having to take and send pictures, as well as not refunding my money to my PayPal account as I requested. I've attached pictures for your reference. Also, there are two items missing from my order; yet, the company still charged my PayPal account for them. You can see from the attached order that I was charged $53.98 for those items I never received. This in addition to being sent the wrong color and size of another item. This is such an unsavory business practice, and I will be writing an extremely negative review for others to read so they don't have to go through this. Please, just do the right thing and issue me a refund. | Dear customer, Really sorry for this. Could you please take a photo for item you received and SKU numbers on products and face sheet on packages. Please kindly let us know the seller information and tracking number on this package. Thanks for your understanding. | I asked on three separate occasions for this order to be cancelled due to issues I've had with you company, their communications, and the length of time to process the order. Part of the order came in today. I do not want this order any more. Not only was it a partial order, with two items are missing, and the items I received were either too big or too small. I was sent an XL blue blouse versus a white one in size L. It is HUGE! The Women's Lace Hollow Wide Leg Casual in L fit more like a small! I am very disappointed in this order and will not be recommending your company to anyone unless you refund the entire amount of $155.19 to my PayPal account $155.19. That is the amount of my original order. Once the refund posts to my account, I will return the order you sent me. Thank you, |
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Are you serious! I asked you FOUR times to cancel my order! Not only that, you sent the wrong items. AND you charged me and additional $53.98 for items I didn’t even receive! Yes, I looked at the chart. You also sent the wrong Size and Color! No, I won’t keep them and give them as gifts! For you to even ask me to do that is unprofessional and no way to conduct business. Refund my PayPal account t for the total amount of $155.19!
