Trouble with TotalAV

Chrisatu
Contributor
Contributor

Has anyone had dealings wito TotalAV? They sell an antivirus program but their billing over Paypal is often way over what they claim in their initial offer.  There are a huge number of complaints against them in public but Paypal seems to continue to work with them

Login to Me Too
4 REPLIES 4

Blak2018
Contributor
Contributor

luckily I used PayPal for the subscription but cancelled as the service that they provided was not what they had advertised. They then tried to charge me more than what was agreed. Horrible company with fake reviews. PayPal eventually refunded me but I agree, why are they working with this scam company??

Login to Me Too

Toms27
Member
Member

 

Hi 

 

 

 

I had the same problem with TotalAV. I flooded their inbox with over 40 Emails to refund me completely. I have now the amount of 317 Euro back in my pocket.

Login to Me Too

Polyanna12
New Community Member

Spent all this week trying to get Paypal to refund monies improperly deducted from my account by Total AV without success. Total AV stated I had to close my dispute before they would refund. This suggests to me they are running their scam through Paypal. Seems I am going to have to close my Paypal account now to stop anymore monies being taken illegally by this organisation. Numerous organisations such as Malwaretips and PC magazine report similar stories from victims.

 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Polyanna12 

 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.