Unauthorized Uber Charge to my Acct

[Just_Jamie22]

I am extremely concerned. I just noticed unauthorized charges to my PayPal account to Uber Technologies, Inc. I have never used Uber or UberEats before in my life so I do not have an Uber account. It said there was a payment agreement in there with them which I never made or authorized. The charges ate up the $7.16 I had in my account & then charged to a bank card I had on file. These payments were made in GBP (Great British Pounds) & I've never been out of my country or authorized any kind of payment, especially in GBP. I changed my info, deleted my cards, canceled the user agreement I never made but I am EXTREMELY concerned my account was hacked!!! I desperately need this resolved. I have a newborn to care for. I can't be having my hard earned money stolen from me.

[Just_Jamie22]

I saw PayPal deemed this an "authorized" transaction because the person who hacked me made a payment agreement with UberEats & closed the case! But I never made that agreement! I noticed an iPhone Opera & iPhone safari had access to my account as "recognized devices" but no one I know has iPhone, we are all Samsung phones in my home. It gained access to my account on August 19 & August 20, 2022. So that was obviously the hacker's device. PayPal won't allow me to open another dispute with that transaction & I am finding ZERO ways to report these devices that I don't recognize, to PayPal support! There's like no way to talk to a human. I removed the devices from my account, already changed my password earlier & added a 2-step auth process for further transactions but I don't know where to go from here! I don't understand how PayPal could've investigated this properly within an hour. How do I further contact someone at PayPal to tell them I didn't authorize this agreement & that there was an unrecognized device that had access to my account? I took screenshots of everything but I desperately need help. It is difficult going through this with a newborn to care for. They basically stole all the money I had in that bank account & I can't afford to get my son his formula & diapers tomorrow now. I don't know what to do.

[slyheaven]

Hey Jamie, Did you ever resolve this? The exact same scenario just happened to me. Uber stole £40 from me and when I reported it to PayPal, they closed the case very quickly and deemed it as authorised. I'm really concerned of having more money stolen. I hope that didn't happen to you and you managed to get the supplies for your son!

[PayPal_Ayesha]

Hello @slyheaven,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know about the unauthorized charges on the account and I understand your concern regarding the outcome of the case. Remember, you’re protected against unauthorized transactions sent from your account and not for billing agreements. Please be sure to check your billing agreements. This charge could be from a service you signed up for in the past, which could be the reason for closed case. In this situation, I would recommend you to contact our customer support team through the available contact options on our website so that our advisors can help you accordingly.

Regards,
Ayesha