Unauthorized access and changed my primary email

Streety88
New Community Member
Hi has anyone’s PayPal account been hacked and their primary email address changed then their mobile? Tried to re-add my correct email and never received an email to get the code in order to confirm. Primary email remains which is not mine. No transactions have occurred yet.
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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi @Streety88

 

I am sorry to hear that this has happened to you. Please follow the steps here to report the unauthorized access. Once reported we can then review and protect your account for you. Please run a virus scan on your computer and then change your password on your PayPal account if you can. Also be sure to change the password of your email account as this is sometimes how they get access. 

 

I hope this helps, 

Paula 

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