Unauthorized deduction

russ4u
Contributor
Contributor

I made a transaction of $ 20. And in activity this 20$ payment is reflected. But paypal deducted another 83.34$ without me authorizing any payment. Also this payment is not reflected in the activity and the amount is deducted from my card. What to do to get the refund of this extra amount deducted.

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PayPal_JonK
Moderator
Moderator

Hello @russ4u

 

Welcome to the PayPal Community! I'm sorry to hear a recent transaction didn't go quite as you had expected there. Is it possible you had a negative balance prior to the transaction? If so, PayPal will resolve the negative balance as you're sending the payment. If this was not the case, I would recommend looking into a Billing Dispute to see if that's an option for you. 

 

Good luck!

 

 - Jon K


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russ4u
Contributor
Contributor

Thanks for the Info.

But i didnt have any negative balance in my Paypal account.

Also the thing is that in my Paypal Activity Tab its showing transaction of 20$ which is correct. But they deducted around 84$ which is not reflected in activity tab.

The deduction of 84$ is indicated only in the notification tab of paypal.

Already i registered dispute and paypal mentioned that they are checking with the seller.

 

But when i contacted seller direct they mentioned that they received their original amount only which is 20$. So ultimately am charged extra 64$ without any reason and is not reflecting in my activity tab.

Refer attached picture and also my bank transaction where showing AED306.09 payment = around 84$.Activiyt.jpgDeduction notification for AED306.09.jpgBank.png

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russ4u
Contributor
Contributor
I got my money back from PayPal. Thank you all.
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