Xingyao e-commerce Co., Limited - Scam company

[jonesgirl07]

Hi,

Like a lot of people on this forum, I have been the victim of the whole order then get a different cheaper item. I opened a dispute with the company because I never received the item. We went back and forth for 20 days and then paypal stated I had to escalate my claim or it would be closed. I did so. The item then came in the mail and was not even what I ordered. I let paypal know, and included pictures. Paypal stated I must return the item even though I was sent the wrong one. That would be fine except the cost to send this back to China is huge and currently the post office says they cant accept packages to China because of the virus. I feel the company should have to pay return postage since it was their mistake, or resend the correct item. Now that paypal has stated I must return the item, I can no longer write anything on my claim, only the return tracking number. My text messages to paypal go unanswered. This company from China is one of many doing this while bait and switch thing. But from what I can see, paypal does NOT protect the customer, and is actually encouraging companies to continue this fraudulent practice by letting their practices continue. I mean I was shocked how many people have left posts here and yet Paypal ignores what is happening. In a previous post, someone had given some links to places we can lodge a complaint. Maybe the FTC?  Can someone send me that link again please?  and any other place where I can lodge a complaint?

thanks

[MC1905]

If its not sorted we will have to do all the necessary action whatever it takes! It looks like pattern on their service to con people by showing something on their advert and supplying totally a cheap product and making an offer you to keep that with little refund due to Covid19 shipment restrictions and long distance return blackmail!

[BlueBouy66]

I wrongly thought that <removed> were supposed to be on our side. 

[philroller]

Caught out just the same. Advertised excellent digital powered air pump with a lot of technology and sent a bicycle pump instead. Offered half refund, joke. Yes I returned the junk, paying over £10 to do so. Refused to pay more to register tracking, but did obtain and photograph proof of postage that I was not getting back. Case now closed and the fraudsters have got away with it. Disgusting and PayPal have let them do this many times before according to this forum. Shame on you PayPal, if I could find an alternative I would close my PayPal account. I literally use PayPal for all my on line purchases. No support.

[TooDisappointed]

There are other companies doing the same thing. I was scammed in a similar way by Longruian Electronic Commerce Commerce LTD and so far it seems they are going to be successful in stealing my money. The sad thing is that PAYPAY should know what is going on and keeps helping these companies steal money from hard working people. This should be elevated. PayPal should ban these companies! They should be in jail or something!!!! What can be done to stop these people for getting their way with stealing money?!?!!

[Netherviking]

I've currently got a dispute open with this exact seller for the exact same reason.

Seller is actively abusing pay-pal's buyer protection policy as far as I can tell.

Ordered item does not arrive. Seller sends 50 cent unrelated garbage item instead.
Conversed with seller directly at first, seller wants me to send "incorrect" item back which is obviously astronmically expensive to China. (2x total value of claim for me)
Alternatively offers a 50% refund without sending item back, this probably prevents a lot of people from filing complaints with paypal to begin with.
It's a **bleep** offer though because the item that was sent is litterally pennies and AFAIK they don't have any real shipping costs either.

By all accounts Pay-Pal also wants you to to send the incorrect item back eventually, I have yet to get there.
Obviously this is never in any way financially viable. 
Seller wins.
And if you take their rediculous 50% offer (50% of the item, mind, this doesn't include "shipping cost" you paid) they won't even have a score on their PP account either.

This has been going on for a long time now if my Google results are anything to go by, it's impossible Pay Pal is not aware of this.

I'm "only" 25 dollars down the hatch here so my interest isn't even really getting my money back at this point, I just want Pay-Pal to act because this incidident will actively stop me buying anything with paypal ever again as it breaks the whole basis I use them for. 

A creditcard payment I could've easily disputed myself here.

[mdl65]

Agreed, I’m going back to the credit card where you actually get the protection that is promised. I’m done will PayPal, they’re as bad as the scammers for allowing this to happen - no protection

[marette]

I'm feeling the same.

Always thought that Paypal was the ultimate 'Buyer protection' way to pay for anything online.

We were ripped off with online fraudulent festival tickets a few years ago....paid with credit card.

Repaid at the gate, and once we got back home, I went to the bank with the fraud emails for tickets, repaid tickets and explained to the customer service rep....She took all the details and BANG....a week or so later, the initial payment was returned to the account.

[Daniel976]

This is seller abuse, and I am certain PayPal is aware. Based on hundreds of these same type complaints, there is no way that PayPal is unaware. This is probably the main reason why they have downsized customer service and are using automated ( probably someone in the Philippines) to "solve" these issues. The whole thing is a lucrative scam, and I am sure there are people on both sides benefiting from the scam. I am only using my bank for any online transactions now. Once I get my disputes addressed, my PayPal account will only be used to help other people not fall for these elaborate scams.

[Nadeleine]

Exactly, now day, it seems 99% seller from China offer those kind of business practice in this US land.  Everyone should aware of these cases.  I do same as other stop to use Paypal with stranged sellers accept ebay and US eCommerce company/sellers .   I encourage everyone should report, step up and speak up to send warning to US consumers to prevent to be take advantage by those kind of business.   Thank you to sending a warning to me.