email says I changed my password

[pcolaagent]

I got an email from [removed] that says I changed my password, I did add a pin number is this why I got this email? I was able to log in with my normal password

Message :

Your password changed

If you didn’t change your password, please contact us right away.

[kernowlass · Accepted solution]

@pcolaagent 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[pcolaagent]

Thanks so much for taking the time, I deleted the email and of course went to paypal and logged in, no link clicking. Amazing how authentic it looked and I am pretty internet savvy.  Also it is odd that I seem to get these right after actually using Paypal to purchase something, creepy.. anyway, you are a gem and I appreciate the response. I'll check out that link as well

Donna