gave SSN and credit card # to phishing scam.What can I do now?

gira10
New Community Member

I opened an email that was a phishing scam posing as PayPal stating that for security reasons I needed to reenter my personal data (SSN and credit card #.

I was using a new device so I thought it was legit. What can I do now? The email has disappeared. 

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @gira10

Thanks for joining the PayPal Community! 

I'm sorry to hear about the phishing email you received. I know how scary this situation can be. First, I recommend calling your financial institution and having the card canceled. This will prevent it from being used anywhere. After you receive your new card, you can add it to your PayPal account. Your financial institution may also offer identity theft protection monitoring. I would inquire with them upon the same call. Identity theft protection monitoring can help if your social is used by someone else. After you have canceled the card, please reset your password and security questions on your PayPal account. I also recommend setting up 2-Step Verification for an extra layer of security. If you can locate the email you had received, please forward it to phishing@paypal.com. For future reference, you can learn how to spot a fake PayPal email on our Help Center here: How do I spot and report a fake, fraudulent, spoof, or phishing emails? 

I hope this information helps. Please stay safe! 

- Meghan


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