how can i unblock my paypal account

vtmayana
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Contributor

my account was block and I have no reason why and I would like to unblock it 

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@vtmayana 

 

If its a temporary limitation then paypal direct you to the message / resolution centres to resolve any issues.

If its a permanent limitation then it can rarely be appealed but to do so you would need to contact customer services.


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vtmayana
Contributor
Contributor

its a permanent block 

and i cant get the customer service details so i can reach them 

and i noticed my location in my profile is a different country 

@kernowlass  

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vtmayana 

 

Paypal is country specific so you have to open a paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country. If not it would be limited (as you have found) and sadly you won't be able to unblock another countries paypal account.


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vtmayana
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@kernowlass 

When i was inputting my details I made sure everything was accurate but checking my details after opening the account I found out that the country is not correct 

I never put that country don't even know the country

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vtmayana 


When you click to register a paypal account there is a drop down list of countries with U.S being the default top option as Paypal is a U.S company.
You then have to scroll down and click on your own country to open the correct Paypal account for that country.

If another country is showing then you must have not scrolled down OR landed on the wrong country option..
You can't use another countries Paypal account as it would never work properly and may be limited.
Paypal is country specific and differs a lot country to country.



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vtmayana
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@kernowlass 

Is it possible to change that in the settings 

change of country

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vtmayana 

 

Unfortunately not, try removing everything you linked to the incorrect countries account and close it if you are able to do so (may not be possible).

If not then see if customer services can close it for you because if it stays limited then you won't be able to use that email address to open a Paypal account in the correct country.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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vtmayana
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@kernowlass 

Thank you for the feedback 

I will try out all your suggestion and give you feedback 

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