Am I protected?

[Sweep29]

A seller has stated a refund will be issued in 7 to 10 working days. However, this will mean my 14 day return protection will be over as it's been 7 days now. Am I still protected by PayPal to request a refund after 14 days as the item is faulty.

[kernowlass]

@Sweep29 

https://www.paypal.com/us/cshelp/article/does-paypal-cover-my-purchase-if-theres-a-problem-HELP364

[Sweep29]

The seller states that if I open a PayPal dispute, they will not be able to refund me. Is this legal and correct? I don't want to lose my money.

[kernowlass]

@Sweep29 

NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[Sweep29]

Thanks for the info. If I was to open a dispute and it went over the 14 day buy on line protection, could I still get a refund either from the seller or PayPal?

[kernowlass]

@Sweep29 

Read the information I gave you in my first post with the link.