Am I protected?
Sweep29
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Posted on
Jun-06-2024
08:27 AM
A seller has stated a refund will be issued in 7 to 10 working days. However, this will mean my 14 day return protection will be over as it's been 7 days now. Am I still protected by PayPal to request a refund after 14 days as the item is faulty.
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kernowlass
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Jun-06-2024
11:15 AM
https://www.paypal.com/us/cshelp/article/does-paypal-cover-my-purchase-if-theres-a-problem-HELP364
Advice is voluntary.
Kudos / Solution appreciated.
Sweep29
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Jun-06-2024
11:29 AM
The seller states that if I open a PayPal dispute, they will not be able to refund me. Is this legal and correct? I don't want to lose my money.
kernowlass
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Jun-06-2024
12:32 PM
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary.
Kudos / Solution appreciated.
Sweep29
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Jun-06-2024
02:28 PM
Thanks for the info. If I was to open a dispute and it went over the 14 day buy on line protection, could I still get a refund either from the seller or PayPal?
kernowlass
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Jun-07-2024
01:06 AM
Read the information I gave you in my first post with the link.
Advice is voluntary.
Kudos / Solution appreciated.
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