Hello @Mothyd,
Welcome and thank your for posting your concern.
We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. PayPal offers purchase protection to help safeguard our buyers. Kindly check the article Does PayPal cover my purchase if there's a problem? to know you will be eligible for protection or not. I would also recommend you to check the PAYPAL'S PURCHASE PROTECTION PROGRAM to know the eligibility.
You can file a dispute for the order purchased using PayPal. While filing dispute you can contact the merchant/seller directly and this is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim.
For further assistance, I recommend reviewing the relevant help centre article such as How do I open a dispute with a seller?, Dispute filing timeframes, & How do I escalate a PayPal dispute to a claim? for more detailed information
Hope this information is helpful for you!
Warm Regards,
Shradha
