Customer service

[Bsimon1]

How do you get to talk to a live customer service representative regarding a dispute. Why does my resolution date keep moving forward.

[kernowlass]

@Bsimon1 

https://www.paypal.com/us/cshelp/article/HELP378

Disputes time out at 20 days if you have not escalated.

If you mean a claim then they may take longer if paypal have to investigate or if its an international transaction.

A refund is never guaranteed so just keep an eye on the claim until you get a result or decision.

[Bsimon1]

Yes it's a claim been 3 months now keeps saying it's being investigated and the resolution date moves out another weem

[kernowlass]

@Bsimon1 

Then use the info in the link I posted and contact them for an update?