Emails from Securetrust which claims to be a Paypal company

[jugar]

Why am i getting emails from Securetrust which claims to be a Paypal company?

Is it a Paypal company?

Is anyone else getting similar emails?

[SoapyDope]

If it's the same emails we're getting, they certainly strike me as being suss. My main concern is that the details provided regarding our merchant ID is actually our ID but a search of PayPal's pages mention nothing about an "annual PCI Self-Assesment Questionnaire"

The sender listed on the email header is from 'SecureTrust now VikingCloud'.

A Google search lads me to believe that 'SecureTrust' is legit but the reasoning provided for 'compliance' revolves around storage of payment details.

If PayPal handles that for us, and they should, then I see no reason that we should be contacted by them. As far as I'm concerned, if there's an issue, then PayPal should be reaching out to us directly and I intend to continue ignoring these emails because there's just too many scams, which are only getting more elaborate and convincing, and I see no reason to respond.

Would dearly love to hear PayPal weigh in on the subject...

[ChocolateHobNob]

I have received the same email and am suspicious of it. It would be great if PayPal confirmed its legitimacy.

[DPSpark]

I am getting the same email.  

[PayPal__Jyoti]

Hello @DPSpark  

Thanks for visiting PayPal's Community Forum.

I do understand that you have a concern regarding the emails you are receiving. Please refer to this article to know how you can spot a fake, fraudulent, or phishing PayPal email or website www.paypal.com/cshelp/article/HELP164  . For additional assistance, you can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account.

Hope this helps you!

Warm Regards,
Jyoti


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[BernieD1]

This response does absolutely nothing to address the issue we are experiencing but rather points us all in directions we've already been or are already versed in. To be blunt; I feel your purported solutions do nothing but lay the responsibility to act, back upon us.

We're clients who rely not only upon the services on offer, but who also need support and positive, proactive and effective solutions and direction when required.

Along with other issues... This is a known quandary that the company has apparently no desire or intention of intervening in.