HOLDING MONEY

[shioriminoru]

hello so i have a customer and she sent me money to upgrade the account and then PayPal held it i need to refund the money for it to be credited but I spoke to a chat support and they told me that I don't have any pending transaction, what does that mean?

[kernowlass]

@shioriminoru 

NO THAT IS NOT RIGHT, THE ABOVE POSTER IS NOT PAYPAL AND IS A SCAMMER.

DO NOT SEND THEM ANYTHING, MODERATORS HAVE BEEN INFORMED.

SCAM

You never pay any upfront fee as a seller or to receive payments into a Paypal account.

Ignore scammers that send fake Paypal emails telling you that you need to pay an upfront fee to verify/upgrade to a business account/or any other reason to accept a payment.

You would certainly never have to send funds especially via another payment processor/bitcoins/ or tokens/vouchers of any sort.

Any fee is auto deducted by Paypal at the same instant the remainder of the payment is credited to your Paypal account balance.

No funds in your balance = you have not yet been paid, even pending/held payments will still show in your Paypal account activity.

[shioriminoru]

Thank you so much but she keeps on asking me for the money because it is said there that we need to refund first before they can credit the money and she also sent us proof that she sent it to me? Is there a way how can we resolve this? 

[kernowlass]

@shioriminoru 

Resolve what ? I have already told you it's a scam.