How do I open a dispute with seller when I have received a partial refund?

[Ingusd]

Hi.

I opened a dispute in the Paypal app with a seller because I was charged more than the item cost. The difference was refunded.

However, I have not received the purchased product and I have tried to contact the seller (again) without any luck.

I always get an automated answer to go to some support page and there I end up stuck without answers.

Seems I can't open up another dispute about this in the Paypal app. I'm directed to contact seller which is not possible.

So what am I to do? I just want my money back.

[kernowlass]

@Ingusd 

Its x1 dispute per transaction, if you want to appeal that and ask c.s. to open another claim for you (not guaranteed) then contact them?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.